Resume

RESUME

Loyal individual with a superb work ethic, continually maintains analytical view handling customer data and technological application.  Streamlines in-house processes to efficiently reach production goals.  Aims to achieve a considerate balance between client and executive needs.

SKILLS

MARKETING:

Adobe Acrobat
CSS/ HTML
Dreamweaver CS4
Flash CS4
InDesign CS4
Microsoft Publisher
QuarkXPress
WordPress

INTERPERSONAL:

Attention To Detail
Determined
Friendly Disposition
Innovative
Organized
Problem Solver
Team Player
Technical Oversight

OFFICE:

Excel
Microsoft Word
Multi-Line Phones
Outlook
PowerPoint
QuickBooks
Reception
Scheduling

PROFESSIONAL EXPERIENCE

PRINT AND MARKETING ASSOCIATE:  06/2017 to CURRENT
Marketing & Office Supply Retailer  Chicago, Il

Manages digital printing requests factoring aspects such as time, quantity, scale, cost and production value.

Advises clients on conceptual and design ideas, providing quotes, production capabilities and art direction.

Uses copier/scanner/printer technologies with wide format and standard scale files, printing on regular and specialty paper assortments.

Creates and edits original artwork/template files to produce business cards, flyers and edit texts.

Manipulates binding tools to create coil, comb and cover binds for books, manuals, and calendars.

Updates project management software to properly reflect job queue.

Enhances sales by marketing products and promoting in-store credit cards to business customers.

SALES ASSOCIATE:  11/2006 to CURRENT
Housewares Retailer, Chicago, Il – Richmond, Va

Aim to reach store trifecta quota: capture customer email, phone data and open in-store credit card.

Provide superb customer service for online and in-store purchases.

Train seasonal staff on store procedure, inventory technology and customer inquiry.

Control inventory level and support company aesthetic by updating display and signage in store.

CUSTOMER SERVICE REP: 12/2016 to 05/2017
Local Insurance Agency,  Richmond, Va

Answered all incoming phone calls and transferred requests as needed to Licensed Sales Agents.

Processed customer payments and balanced/closed remittance reports, ensuring deposit compliance.

Performed cancellation audits and followed-up on bi-weekly basis, in addition to closed claim reviews.

Handled all trailing documents, including e-faxes, agency mail, voicemail, USPS packages.

Endorsed small policy updates: such as a change in customer address or escrow listing.

CUSTOMER SERVICE AGENT:   06/2016 to 11/2016
Auto Insurance Call Center,  Richmond, Va

Passed Property & Casualty Line License test: became an Insurance Agent in VA, TN, IN, IL and TX.

Answered 22+ phone calls daily: handled customer inquires about rated drivers, insured automobiles and altered plan designs.

Addressed Underwriting concerns by asking probing risk questions and submitting discovery reports.

Processed payments from credit cards/ ACH Bank accounts via company software.

Updated billing and draft schedules, reported premium and fee balances, submitted refund requests.

OFFICE MANAGER:  04/2015 to 07/2015
Laundry Equipment Company,  Chicago, Il

Reconciled daily sales in QuickBooks accounting software.

Processed and deposited checks/credit cards via Point of Sale software.

Maintained and mailed Accounts Payable/Receivable documents.

Answered multi-line phones, distributed mail, directed incoming calls to upper management.

Designed marketing materials for flyers and company website.

ADMINISTRATIVE ASSISTANT:  04/2013 to 04/2015
Brokerage General Agent,  Chicago, Il

Produced optimum level of PDF illustrations daily, generated from individual online software.

Recommended and packaged insurance products for eleven carriers, via Excel reports and email.

Worked with Licensed Agents to customize and personalize client’s Disability Insurance options.

Researched client’s medical and occupational data, verifying with underwriters.

Served as Administrative Assistant to Vice President.

TEMPORARY ADMINISTRATIVE ASSISTANT:  11/2010 to 09/2012
Temporary Staffing Assignment, Chicago, Il

Worked as Receptionist for large urban organizations.

Processed sensitive donations/purchase orders in Excel and company software.

Completed accounting, clerical duties and UPS shipping.

Work by Whitney T. Hetrick