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Resume

RESUME

Loyal individual with a superb work ethic, continually maintains analytical view handling customer data and technological application.  Streamlines in-house processes to efficiently reach production goals.  Aims to achieve a considerate balance between client and executive needs.

SKILLS

MARKETING:

Adobe Acrobat
CSS/ HTML
Dreamweaver CS4
Flash CS4
InDesign CS4
Microsoft Publisher
QuarkXPress
WordPress



INTERPERSONAL:

Attention To Detail
Determined
Friendly Disposition
Innovative   
Organized
Problem Solver
Team Player
Technical Oversight



OFFICE:

Excel   
Microsoft Word
Multi-Line Phones
Outlook  
PowerPoint
QuickBooks   
Reception   
Scheduling

PROFESSIONAL EXPERIENCE

06/2017 to CURRENT
PRINT & MARKETING ASSOCIATE:
Marketing & Office Supply Retailer, Richmond, VA
Manage digital printing requests, factoring aspects such as time, quantity, scale, cost and production value.
Advise client on conceptual and design idea, providing quote, production capability and art direction.
Use wide format and standard copier/scanner/printer methodology to print on regular and specialty paper.
Create and edit original artwork/template document to produce business card, flyer and poster.
Manipulate binding tools to create coil, comb and cover binding with book, manual, and calendar form.
Update project management software to properly reflect job queue.
Enhance sale with marketing information and promote in-store credit cars to business client.

11/2006 to CURRENT
SALES ASSOCIATE:
Housewares Retailer, Chicago, IL – Richmond, VA
Aim to reach store trifecta quota: capture customer email, phone data and open in-store credit card.
Provide superb customer service for online and in-store purchase.
Train seasonal staff on store procedure, inventory technology and customer inquiry.
Control inventory level and support company aesthetic by updating display and signage in store.

12/2016 to 05/2017
CUSTOMER SERVICE AGENT:
Local Insurance Agency, Richmond, VA
Answered all incoming phone calls and transferred requests as needed to Licensed Sales Agents.
Processed customer payments and balanced/closed remittance reports, ensuring deposit compliance.
Performed cancellation audits and followed-up on bi-weekly basis, in addition to closed claim reviews.
Handled all trailing documents, including e-faxes, agency mail, voicemail, UPS & USPS package.
Endorsed small policy change: such as customer address or escrow listing.

12/2016 to 05/2017
CUSTOMER SERVICE AGENT:   06/2016 to 11/2016
Auto Insurance Call Center, Richmond, VA
Passed Property & Casualty Line License test: became an Insurance Agent in VA, TN, IN, IL and TX.
Answered 22+ daily inquery via phone: handled customer question about rated driver, insured automobile and altered plan design.
Addressed Underwriting concerns by asking probing risk question and submitting discovery report.
Processed payments from credit cards/ ACH Bank accounts via company software.
Updated billing and draft schedule, reported premium and fee balance, submitted refund request.

04/2015 to 07/2015
OFFICE MANAGER:
Laundry Equipment Company, Chicago, IL
Reconciled daily sales in QuickBooks accounting software.
Processed and deposited check/credit card via Point of Sale software.
Maintained and mailed Accounts Payable/Receivable document.
Answered multi-line phones, distributed mail, directed incoming calls to upper management.
Designed marketing materials for flyer and company website.

04/2013 to 04/2015
ADMINISTRATIVE ASSISTANT:
Brokerage General Agent, Chicago, IL
Produced optimum level of PDF illustration daily, generated from online proprietarty software.
Recommended and packaged 11+ carrier insurance plan, via Excel report and email
Worked with Licensed Agents to customize and personalize client’s Disability Insurance options.
Researched client medical and occupational data, verifying with underwriters.
Served as Administrative Assistant to Vice President.

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Work by Whitney T. Hetrick